Response Time Targets for Assigned Leads
Response time targets allow you to measure how quickly Assigned leads are being reached out to. FunnelCake uses a Target Response Time and Max Response Time to judge the health risk of newly assigned leads.
Assigned Leads are classified as:
Recently Assigned: An assigned lead without a touch that hasn't passed the Target Response Time.
Leads Going Cold (colored yellow): An assigned lead without a touch for longer than the Target Response Time.
Leads Past SLA (colored red): An assigned lead without a touch for longer than the Max Response Time.
Tip
View your targets here: {yourcompanyname}.getfunnelcake.com/settings/leads.
To modify these targets, please contact Support.